What is DDNS?
I just registered and I still can't connect?
My server was connected, now it's not?
How many cameras/servers can I register?
Can I use your service with any other brand of video server or IP camera?
Why can't I login?
Can I use your service behind a cable/DSL router?
Does the my video stream through your server?
I want to manually enter my IP, but how can I determine my IP address if I'm behind a router or firewall?
ANSWERS
What is DDNS?
DDNS is a service that maps Internet domain names to IP addresses. DDNS serves a similar purpose to DNS: DDNS allows anyone hosting a Web or FTP server to advertise a public name to prospective users.
Unlike DNS that only works with static IP addresses, DDNS works with dynamic IP addresses, such as those assigned by an ISP or other DHCP server. DDNS is popular with home networks, who typically receive dynamic, frequently-changing IP addresses from their service provider. To use DDNS, one simply signs up with a provider and installs network software on their host to monitor its IP address. [TOP]
I just registered and I still can't connect?
The video servers and cameras send IP updates every 30 minutes to this server. You can either wait until the video server/camera sends the next update or reboot your server/camera to send an immediate update to the server. You can also manually assign the IP to your camera as well through the user manager within this site. [TOP]
My server was connected, now it's not?
This typically occurs when:
1)
The video server/camera has lost its connection to this website and was not able to update this site with its current IP (either due to network equipment failure, misconfigured or changed video server settings, or a host of other causes)
2) Some DSL Internet service providers provide a dynamic IP that changes more frequently than every 30 minutes. Thus, this will cause a hit-and-miss on updating with the correct IP (maybe it'll be connected for 5 minutes after submission and then be disconnected 5 minutes later after the IP has changed yet again). In this case, we recommend either contacting your ISP's technical department or switching to static IP service. At our discretion, we may also provide a 10 minute update for your video server/camera if all else fails. [TOP]
How many cameras/servers can I register?
There is no limit. [TOP]
Can I use your service with any other brand of video server or IP camera?
Sorry, this service is only for Bluenet Video products. [TOP]
Why can't I login?
Make sure you are entering your password and username exactly as you have registered. Your password will be emailed to you, if you have forgotten. [TOP]
Can I use your service behind a cable/DSL router?
Yes. You'll have to set up port forwarding on your router for your server/camera's WEB and VIDEO port; see your router's
documentation for instructions on port forwarding. [TOP]
Does my camera's video stream through your server?
No. This service is used solely to track your changing IP and redirect you to that appropriate IP via your registered DNS name (ex. johndoe.mybluenetvideo.com) [TOP]
I want to manually enter my IP, but how can I determine my IP address if I'm behind a router or firewall?
You can visit a variety of websites that host a tool for such purposes. Example: www.whatismyip.com [TOP]
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